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кандидати
JUNIOR KNOWLEDGE MANAGER
Фирма: Bulwork® the first IT/ITES recruitment agency in Bulgaria , София
Bulwork® is the first IT/ITES recruitment agency in Bulgaria. The company has established a reputation for delivering high quality services to both candidates and clients. One of our clients, international consulting company with more than 100 years presence worldwide is looking for its office in Sofia, Bulgaria to recruit:
JUNIOR KNOWLEDGE MANAGER
Main responsibilities:
-Own the Steady State Knowledge Management Process (all delivery teams), releasing the Service Managers and the team leads to focus on the actual delivery;
-To manage account’s knowledge and identify areas where the required technical or procedural knowledge is missing;
- To build knowledge content, coordinate knowledge changes and implement the changes for all delivery teams (process and technical knowledge);
- Review ticket history to identify opportunities of improvement;
- Organize customer workshops to do periodic knowledge reviews and assure that any resulting changes are implemented;
- Responsible for maintaining training curriculum up-to-date and for building new modules when required.
Main requirements:
Bachelor or Master's Degree
Excellent command of English (verbal and written). Good command of other languages European languages like German, Spanish or French;
2+ years proven track record as successful Project Manager or Lead;
Technical IT skills are required; experience with MS Visio and MS Project;
Knowledge of call logging tools, such as ServiceCenter or BMC Remedy.
Advantages:
Knowledge of ITIL processes;
Experience on the Knowledge Management field or related areas;
Experience in using tools such as RoboHelp, Life Ray and Right Now console.
The company can offer you:
Chance to gain experience in an international environment;
Good remuneration package;
Training and certification in ITIL Foundations;
Excellent working atmosphere.
If you are interested in this offer, please send your CV in English (including the reference number) DIRECTLY to:
tatyana.andreeva@bulwork.com
Confidentiality of all applications is assured! Only short-listed candidates will be contacted! The candidate does not pay any taxes to the agency – the services are FREE OF CHARGE!
(Bulwork® IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP)
JUNIOR KNOWLEDGE MANAGER
Main responsibilities:
-Own the Steady State Knowledge Management Process (all delivery teams), releasing the Service Managers and the team leads to focus on the actual delivery;
-To manage account’s knowledge and identify areas where the required technical or procedural knowledge is missing;
- To build knowledge content, coordinate knowledge changes and implement the changes for all delivery teams (process and technical knowledge);
- Review ticket history to identify opportunities of improvement;
- Organize customer workshops to do periodic knowledge reviews and assure that any resulting changes are implemented;
- Responsible for maintaining training curriculum up-to-date and for building new modules when required.
Main requirements:
Bachelor or Master's Degree
Excellent command of English (verbal and written). Good command of other languages European languages like German, Spanish or French;
2+ years proven track record as successful Project Manager or Lead;
Technical IT skills are required; experience with MS Visio and MS Project;
Knowledge of call logging tools, such as ServiceCenter or BMC Remedy.
Advantages:
Knowledge of ITIL processes;
Experience on the Knowledge Management field or related areas;
Experience in using tools such as RoboHelp, Life Ray and Right Now console.
The company can offer you:
Chance to gain experience in an international environment;
Good remuneration package;
Training and certification in ITIL Foundations;
Excellent working atmosphere.
If you are interested in this offer, please send your CV in English (including the reference number) DIRECTLY to:
tatyana.andreeva@bulwork.com
Confidentiality of all applications is assured! Only short-listed candidates will be contacted! The candidate does not pay any taxes to the agency – the services are FREE OF CHARGE!
(Bulwork® IT Recruitment Agency - reg No 709 10.04.2007, exp 10.04.2012 from MLSP)
Публикувана на 11-08-2011
Видяна: 268 пъти
Видяна: 268 пъти