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Technical Support Representative
Фирма: Adecco Bulgaria , София
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world.
Currently we are looking for a number of highly qualifies professionals to work on a temporary basis for our customer, which is one of the world leading IT companies.
Technical Support Representative
This role provides remote technical support assistance to customers and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the customer or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to customers and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.
If you are interested, please send your CV to polya.dacheva@adecco.com
Currently we are looking for a number of highly qualifies professionals to work on a temporary basis for our customer, which is one of the world leading IT companies.
Technical Support Representative
This role provides remote technical support assistance to customers and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the customer or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to customers and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.
If you are interested, please send your CV to polya.dacheva@adecco.com
Публикувана на 01-05-2010
Видяна: 315 пъти
Видяна: 315 пъти