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NW Deep Technical Specialist (DTS) engineer
Фирма: Adecco Bulgaria , София
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches, with 34,000 full-time employees in over 60 countries and territories around the world.
In Bulgaria, Adecco focuses on providing consulting recruitment services, outsourcing and temporary workforce solutions. We hire for the most prominent companies in different industries as well as for our internal projects. The job opportunities you can find with Adecco are in the fields of technology, finance, pharmacy, tourism, and many others.
Currently we are looking for NW Deep Technical Specialist (DTS) engineer
Job Description:
In this role you will be working to support EMEA and WW customers who’ve outsourced the management of their IT network infrastructure to HP in Bratislava. On a day to day basis you will provide mainly remote change managment, incident (3rd level) and problem management services and act as a high level NW technical expert. You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. The DTS team contributes to project related activities by implementing planned network changes and HW refreshes. You may become a DTS technology champion on NW technologies (WAN, LAN, Security expert) or take a DTS customer specialist role (unique technologies, processes) to provide special expertise, care, handle priority cases and share knowledge.
• Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure
• Manage and implement NW changes for the existing customers, execute NW normal, or routine changes (LAN, WAN Security), various NW migrations or new device implementations (SW, Routers, LB or Firewalls)
• From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing – F5 Big IP, CISCO ACE, CSS, CSM, VoIP, …
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Understands, synthesis and clarifies customer need
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
• Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
• Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
• Acts as point of contact for customers and Delivery Leads for complex technical issues.
• Providing help, coaching and training to TS, CC and GSD teams to spread out network knowledge and experience
Job requirements:
• Degree in computer science, computer engineering, electrical engineering or management information systems, understanding of ITIL and ITSM is an advantage
• At least 3 years experience in IT operations and Network operations
• Cisco Certification to at least Network Associate (CCNA) or equivalent experience, CCNP is an advantage
• Experience in troubleshooting a broad range of network technologies, strong expertise in at least one specific network technology
• Analytical and complex incident solving skills, ability to coordinate complex network changes involving several different support teams, ability to meet deadlines
• Understanding and clarifying customer needs, well developed communication skills, ability to represent Soitron in front of customer
• Fluent English is a must
If you believe you meet the above-stated requirements,please apply by sending your CV to polya.dachev@adecco.com.
In Bulgaria, Adecco focuses on providing consulting recruitment services, outsourcing and temporary workforce solutions. We hire for the most prominent companies in different industries as well as for our internal projects. The job opportunities you can find with Adecco are in the fields of technology, finance, pharmacy, tourism, and many others.
Currently we are looking for NW Deep Technical Specialist (DTS) engineer
Job Description:
In this role you will be working to support EMEA and WW customers who’ve outsourced the management of their IT network infrastructure to HP in Bratislava. On a day to day basis you will provide mainly remote change managment, incident (3rd level) and problem management services and act as a high level NW technical expert. You’ll need to be pro-active and regularly analyze data at your disposal to help drive improvement in quality and productivity of services. The DTS team contributes to project related activities by implementing planned network changes and HW refreshes. You may become a DTS technology champion on NW technologies (WAN, LAN, Security expert) or take a DTS customer specialist role (unique technologies, processes) to provide special expertise, care, handle priority cases and share knowledge.
• Analyzes and solves complex incidents involving several different & remote support teams, Identify root cause of incidents and make appropriate recommendation to avoid future failure
• Manage and implement NW changes for the existing customers, execute NW normal, or routine changes (LAN, WAN Security), various NW migrations or new device implementations (SW, Routers, LB or Firewalls)
• From a technical perspective you will work with TCP/IP, various Security, LAN, WAN technologies - VLAN routing, VTP, Spanning Tree, BGP, MPLS, ISDN), Cisco, HP ProCurve, Nokia, Alcatel, Foundry, 3Com, Blade, Checkpoint firewall, FWSM, Nortel VPN concetrators, Juniper, CISCO ASA, Wireless, Load Balancing – F5 Big IP, CISCO ACE, CSS, CSM, VoIP, …
• Ensure network of the customers continues to operate efficiently with minimum downtime
• Understands, synthesis and clarifies customer need
• Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
• Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
• Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
• Acts as point of contact for customers and Delivery Leads for complex technical issues.
• Providing help, coaching and training to TS, CC and GSD teams to spread out network knowledge and experience
Job requirements:
• Degree in computer science, computer engineering, electrical engineering or management information systems, understanding of ITIL and ITSM is an advantage
• At least 3 years experience in IT operations and Network operations
• Cisco Certification to at least Network Associate (CCNA) or equivalent experience, CCNP is an advantage
• Experience in troubleshooting a broad range of network technologies, strong expertise in at least one specific network technology
• Analytical and complex incident solving skills, ability to coordinate complex network changes involving several different support teams, ability to meet deadlines
• Understanding and clarifying customer needs, well developed communication skills, ability to represent Soitron in front of customer
• Fluent English is a must
If you believe you meet the above-stated requirements,please apply by sending your CV to polya.dachev@adecco.com.
Публикувана на 26-03-2010
Видяна: 351 пъти
Видяна: 351 пъти